FAQ’s

Sign in to your account to view your past orders and click on the link containing your tracking number. As an added convenience, you can re-order frequently purchased item(s) automatically without the extra steps of entering the item(s) into a shopping cart and entering your account information. Simply click on the “Re-order” link and enter your payment information.

Yes, we offer free shipping on all orders over $1500.00 that ship to the 48 contiguous U.S. states (some exceptions do apply – like Ice Melt products).  From time to time we may also offer free shipping on select items or offer coupons for free shipping.  At this time, we are unable to offer free shipping to Alaska, Hawaii, and on APO / FPO orders.

Inside Delivery (i.e. carrying heavy product upstairs) may produce additional shipping charges.

Liftgate Fee  (for locations without a dock) may apply for freight deliveries for items delivered via pallet or bulky/oversized product.

Some residential deliveries via freight may incur an additional freight fee decided by the freight company. You are responsible for any additional fee’s the freight carrier applies.

Items that are notated “Freight Delivery” cannot be shipped via Small Package Carrier or similar carrier because of their weight or dimensions. In this case, we use a private freight company to ship the item. Free Shipping eligibility is determined by products marked with the free shipping icon or image. If the product does not display an icon or image the item(s) will incur freight.

Please note: If the customer is not available upon delivery, freight carrier will attempt to contact customer. If the customer is unable to be reached, merchandise will be returned to warehouse and customer will be responsible for all freight and/or storage fees from the freight carrier. Freight deliveries can take anywhere from 1-14 business days to arrive to customer.

Metrosupply.us will ship from the warehouse nearest for expedited delivery time. Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Heavier merchandise may also increase freight fee such as cartons of paper or folders. If your order requires an adjusted freight fee you will be contacted by customer service via email or telephone.

Please be advised at this time Metrosupply.us does not ship internationally.

Sign in to your account to view your past orders and click on the link containing your tracking number. As an added convenience, you can re-order frequently purchased item(s) automatically without the extra steps of entering the item(s) into a shopping cart and entering your account information. Simply click on the “Re-order” link and enter your payment information.

To cancel all or part of your order you will need to contact us before your order has been placed in print status in our system. However, please be aware that the window for cancellation is very small because we process and ship orders very quickly. Simply contact us about your cancellation between 8am-5pm (CST) Monday – Friday with your confirmation number and the canceled or changed quantity. If the order has already been shipped, do not refuse the package. Email us for your return number (RMA) so that we may ensure your package returns safely. Metrosupply.us will not be responsible for any packages that are lost in transit due to refusal or returns without return authorization. Your credit card will be refunded once the warehouse receives the package (please keep your tracking number).

Once we have verified your payment, your order is sent to the warehouse to be fulfilled. If your item is in stock, your order will be shipped within 24-48 hours. Occasionally, certain products that we offer are not available. These items are placed on back order and we email that the item is on back order.  To find out about your back ordered items please contact us via email at Sales@Metrosupply.us Monday-Friday 8am-5pm (CST). Please make sure you have the following information available:

Original order number (if possible)
Your daytime phone number
The e-mail address used to make the order

As an added convenience, now you can re-order frequently purchased item(s) automatically after signing-in without the extra steps of adding item(s) to your shopping cart and entering your account information. Simply click on the “Re-order” link and enter your payment information.

Though we take every measure to ensure that we advertise only those items which we have in stock, occasionally certain products are announced by the manufacturer and are shown here online even though they are not available. If an item is not yet available, we’ll use our best efforts to give you the anticipated delivery date when you place your order via email. Anticipated delivery dates are based on information supplied to us by the manufacturer and are subject to change. If you choose to place an order, and we are unable to fulfill them, a refund will be issued to you.

Credit Cards

We accept the following major credit cards: Visa, MasterCard, Discover, American Express.  Minnesota residents add applicable sales tax.

PayPal

PayPal allows a customer to utilize credit card/bank transfer transactions without exposing credit card or bank account number to a merchant.

Purchase Orders

In addition to all the major credit cards, we accept purchase orders from Fortune 1000 corporations, educational institutions, and government agencies after  approved credit application. All purchase order terms are Net 20 days. Please email your purchase order to Sales@Metrosupply.us  Re-seller’s or Tax Exempt certificates should be sent at the time the order is placed to avoid sales tax charges.

We encourage you to keep a copy of your invoice / receipt for your records. On every invoice you can find your order number which can be used to reference your account. To print a copy of your invoice receipt sign in to your account, go to your past orders, click on the Invoice number and there you will have the option to see a PDF version of your invoice.

Metrosupply.us accepts purchase orders from Fortune 1000 corporations, educational institutions, and government agencies after approved credit application. All purchase order terms are Net 20 days. To place a purchase order, please email Sales@Metrosupply.us with your purchase order.  Re-seller’s or Tax Exempt certificates should be sent at the time the order is placed to avoid sales tax charges.

Applicant authorizes Metrosupply.us to obtain necessary credit information at any time from any source and agrees to pay for purchases according to the credit terms on our invoice or, if none appear, according to terms of Net 20. The undersigned hereby agrees that all work performed, services rendered and material furnished shall be governed by and subjected to the “terms and conditions” set forth on the reverse side hereof and incorporated by reference. Applicant warrants that all information appearing on this form is true and correct as of the date below, and agrees to notify vendor in writing within 30 days of any change in style of business organization, financial condition or controlling ownership. Applicant agrees to pay a service charge of 1.5% per month or the maximum allowed by law, on any past due balances. If the account is placed for collection agrees to pay all costs of collection, including reasonable attorney fees.

Metrosupply.us accepts purchase orders from Fortune 1000 corporations, educational institutions, and government agencies after approved credit application. All purchase order terms are Net 20 days. Please email your purchase order to Sales@Metrosupply.us. Reseller’s or Tax Exempt certificates should be sent at the time the order is placed to avoid sales tax charges.

Metrosupply.us is happy to offer you a 30-day money back guarantee for merchandise, but some restrictions from either Metrosupply.us or the manufacturer may apply. If an incorrect item was ordered or you changed your mind about the order, we will have to charge a restocking fee. Damaged merchandise has to be reported within 7 business days, please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim. If your item is defective, it needs to be reported within 14 business days, and you have to have the original box. If you received less items than you were supposed to or the wrong item, it has to be reported within 5 business days after delivery or carrier noted delivery.

Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included. Unfortunately, if merchandise returned to our warehouse is in a non-restock able condition, we will be unable to issue a full credit. Please be advised that if your order requires us to reship from an original damaged, defective, shorted, or mis-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed. To have a return processed for your order, email Sales@Metrosupply.us or contact your account representative Monday – Friday 8am – 5pm CST.   You may also use the Customer Service Return form to start process of receiving RMA number on our website.

We will need the following information to process your return:

Original order number
Item being returned and quantity
Reason for return
Your name and daytime phone number
Your e-mail address
Please also advise us as to whether or not you would like your merchandise reshipped or credit posted to your account
All returns require that a Return Merchandise Authorization (RMA) number to be issued by our Customer Service Department via our Customer Service Center. Return numbers must be written clearly on the outside of all returned packages (not on manufacturer packaging). All packages returned without return numbers will be refused and returned to sender and the sender will be liable for all freight. Please allow 15-30 business days for return processing and credit postage to your account.

Metrosupply.us will apply full refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error. Some items that are deemed customer error will be the customers’ responsibility to return after receiving the RMA number and provided return address. Please be advised all returns may be subject to restocking fees. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items, dated goods and / or custom products are not returnable with Metrosupply.us.

Refunds are processed in accordance with the customer’s original method of payment. For example, if a customer wishes to return and item that was purchased through his/her PayPal account, a refund will be administered to his/her PayPal account only. Metrosupply.us refund policy applies to all methods of payment accepted at Metrosupply.us, which include Visa, MasterCard, American Express, Discover and PayPal.

If your product is defective in any way, please contact our Customer Service Center or email Sales@Metrosupply.us so that we can provide you with a Return Merchandise Authorization Number. Please fill in the form with all requested order information.

Metrosupply.us will gladly offer an exchange for any items received damaged or defective provided the damaged items are reported within 5 business of the order delivery and the defective items are reported within 10 business days of the order delivery. Due to Metrosupply.us policy, any claims made after 30 days of receipt of order cannot be honored by Metrosupply.us. Special order items and / or custom products are not returnable.

Metrosupply.us customers who have personally mishandled or damaged their returned item[s] are responsible for covering both return costs & restocking fees. Additionally, restocking fees apply to customers who have returned items due to ‘customer error,’ aka returned items due to personal, not qualitative, reasons. Examples of ‘customer error’ include ordering the wrong product & failing to cancel the order in time, or not liking the color of the product. Please be advised that all returns may be subject to restocking fees.

Restocking fees are determined by the condition of returned merchandise, the original freight, and the cost of item. Often, restocking fees cost 15-25% of the item’s original listed price + shipping; however these figures vary on a case-by-case basis. The restocking fee[s] of each returned item[s] will adhere to the terms and conditions established by the vendor[s] of said item[s].

If the item[s] arrives to the consumer damaged or defective etc. then no restocking fee applies and the customer will receive a return authorization form.

Once you are happy with the items in your cart, and have chosen to check out, you will be prompted to establish a Metrosupply.us account. Simply fill in the required user info and proceed with checkout to create a user account.

After logging in to your account, go to Account Settings to edit your account information.

If you have forgotten your password, click here to recover your password and enter the e-mail address associated with your account. We will send you an e-mail message containing your account information.